Ads or not, users should get ready to pay for Elon Musk’s “everything app.”
Elon Musk Wants X to Be a Financial Hub and Dating App
Musk wants his “everything app” to handle your finances — and your love life.
Why Brands Still Belong on Social Media Despite the Changing Landscape (and How They Can Leverage It for Greater Success)
The digital landscape has shifted significantly, but your brand can still thrive on social media in today’s world. Here’s how.
Why Subscription Models Will Be the New Normal for Social Media
It’s no secret that social media has become a very important part of our lives. It’s not just about connecting with friends and family — it’s also home to brands and creators building communities.
Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now
If you’re taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.
What I've Learned Training the Top Hotel Brands in Customer Service
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them.
Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast
The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here’s how to identify it and fix this problem wherever it may occur.
Free Report: How To Grow Your Customer Base By Making Personal Connections
Use this guide to maximize revenue and customer happiness through better communication.
It's No Longer About Competition or Cooperation. This Is the New Force That Is Driving Business Success.
The new book, “The Third Paradigm,” discusses how businesses should harness the power of consumers who want a say in creating and improving the products and services they buy.
Recession Fears Still Haven't Gone Away — Here's How This Strategy Can Save Your Small Business in a Downturn.
Recession fears are on every business owner’s mind, which means we all want to get — and keep — more customers. Building strong relationships with them can help protect the small business owner during a downturn, so here’s how you can automate this process.